shipping and returns

SHIPPING

  • We process and ship orders through USPS from New York on Monday - Friday (with the exception of holidays)
  • Orders with standard shipping are fulfilled and shipped within 2-3 business days of purchase, unless otherwise noted
  • When your order ships, we will email you a shipping confirmation with tracking information
  • Orders of $40+ receive free shipping in the US

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RETURNS

Please visit https://www.anjieandash.com/a/returns to submit your return form and print a shipping label. You will need to provide your order number and e-mail address.

  • If you are unhappy with your purchase for any reason, please ship the item back within 14 days of receipt, for a full refund
  • After 14 days item may be returned for a store credit
  • No returns accepted after 30 days
  • Sale items are final sale
  • All return shipping is $2.95 in the US

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with the tag attached.

We regret that we cannot accept refunds outside of the US at this time. All international orders are FINAL SALE.

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REFUNDS (if applicable)

Once your return is received and inspected, we will process your refund and notify you through email.
A credit will automatically be applied to your credit card, minus $2.95 for return shipping. Please allow up to 10 business days for credits to be processed.

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EXCHANGES

We find it's easier for our customers to follow the return guidelines above and place a new order separately. Feel free to e-mail us at info@anjieandash.com if you have any questions.

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INSPECT YOUR JEWELRY

Please inspect all items upon arrival for damage or potential construction flaws. We do our absolute best to ensure the highest standards of our products for the safety of you and your children. Once the item leaves our shipping facility we cannot be sure of issues that arise during transit.

We will absolutely replace items if they are defective or damaged. If you'd like an exchange for this reason, please e-mail us at info@anjieandash.com and we'll get back to you within 48 hours.

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